Frequently Asked Questions

TRUZT is Ghana's premier electric vehicle platform, making sustainable transportation accessible, affordable, and reliable for everyone. We offer transparent pricing, AI-powered vehicle discovery, and comprehensive support for your EV journey.

Electric vehicles offer lower operating costs, reduced environmental impact, superior performance, and are the future of transportation. With TRUZT, you get the best of both worlds - cutting-edge technology and exceptional value.

Absolutely! Our electric vehicles are designed for Ghana's climate and road conditions. We provide comprehensive warranties, local service support, and charging infrastructure to ensure your EV experience is seamless.

We offer a curated selection of premium electric vehicles from top brands including Tesla, BMW, BYD, Hyundai, Nissan, and Mercedes-Benz. All vehicles are verified, come with comprehensive warranties, and include transparent pricing.

Our pricing is completely transparent. We show you the FOB (Free on Board) price, freight costs, duties, and total CIF (Cost, Insurance, Freight) price in GHS. No hidden fees, ever.

Yes! We offer three pricing tiers: Basic Price (CIF only), Home Delivery (includes duties, 12-month maintenance, and charger), and Complete Package (includes 24-month maintenance, warranties, and DVLA registration).

We offer flexible financing with competitive rates, including 0% down payment options and extended terms up to 60 months. Our finance calculator helps you find the perfect payment plan for your budget.

Simply use our finance calculator to determine your monthly payments, then apply for financing. We offer instant approval for qualified buyers with competitive interest rates starting from 10%.

We accept all major payment methods including bank transfers, mobile money, and secure online payments through Paystack. All transactions are protected with bank-level security.

Delivery typically takes 2-4 weeks depending on the vehicle and your location. We provide real-time tracking updates throughout the process so you always know where your vehicle is.

Yes! All our vehicles come with comprehensive warranty coverage including up to 5-year battery warranty, 3-year bumper-to-bumper coverage, and 24/7 roadside assistance.

Absolutely! We encourage test drives and can arrange appointments at our showroom or bring the vehicle to your preferred location. Contact us to schedule your test drive.

We have a network of certified service centers across Ghana. All maintenance and repairs are covered under warranty, and we provide loaner vehicles when needed.

We provide a comprehensive charging network map and can help you install a home charging station. We also offer mobile charging services and are expanding charging infrastructure across Ghana.

Charging time depends on the vehicle and charger type. Most vehicles can charge from 20% to 80% in 30-60 minutes at fast charging stations, or overnight at home with a standard charger.

Our vehicles have excellent range (300-600km), but if you do run low, we provide roadside assistance and mobile charging services. We also offer range anxiety support and trip planning assistance.

You can reach us through our contact form, email (support@truztev.com), phone (+233 30 296 2256), or visit our showroom at 123 Independence Avenue, Accra. We're available Monday-Friday 8AM-6PM.

Yes! We provide 24/7 customer support through our AI assistant, live chat, and dedicated support team. We also offer comprehensive documentation and video tutorials.

Yes! We accept trade-ins and can provide competitive valuations for your current vehicle. Contact us for a free trade-in assessment and see how much you can save on your new EV.