Refund Policy
Our commitment to your satisfaction with clear and fair refund policies for all our services and products.
Our Refund Commitment
At TRUZT, we stand behind our high-quality electric vehicles and services. We understand that sometimes things don't work out as expected, and we're committed to providing fair and transparent refund policies. This policy outlines when and how refunds are processed for our customers.
Important: Refunds shall not be issued seven (7) days after an order being placed and an initial down payment made. Orders must be carefully reviewed before final confirmation.
When Refunds Are Available
We offer refunds in the following scenarios
Manufacturing Defects
If your vehicle has discernible defects from manufacturing or assembly processes, we will first attempt to repair or replace faulty parts. If you remain unsatisfied after remedial efforts, you are eligible for an 80% refund of the purchase price.
Delivery Issues
If we fail to deliver your vehicle within the promised timeframe due to circumstances within our control
Early Order Cancellation
Cancel your order before vehicle sourcing begins and down payment is processed
Product Mismatch
If the delivered vehicle does not match the specifications, prototype, or samples shown during purchase consultation
Eligibility Requirements
To be eligible for a refund, you must meet the following requirements
Proof of Payment Required
Valid receipt or proof of payment must be provided
Prior Approval Mandatory
All returns must be requested and approved through TRUZT Returns Process
No Exchange Policy
TRUZT does not offer exchanges. Follow return process and place a new order.
Non-Refundable Items
The following items and services are generally not eligible for refunds:
- Orders cancelled after 7 days of placement and initial down payment
- All used/pre-owned electric vehicles (sold as-is)
- Vehicles matching presented prototypes or samples (unless manufacturing defect exists)
- Custom modifications, accessories, or special orders
- Vehicles with damage caused by customer misuse or negligence
- Financing fees, interest charges, and processing fees
- Delivery fees for completed deliveries
- Service fees for completed maintenance or repairs
- Returns without prior approval from TRUZT Customer Support
- Vehicles returned without valid proof of payment/receipt
Refund Process
Here's how our refund process works
Contact Customer Support
Reach out to our customer service team with your refund request and proof of payment/receipt
Request Assessment
Customer Support assesses your request and refers to the appropriate team for review
Vehicle Inspection
For vehicle refunds, physical inspection is required. Do not return items without prior approval.
Approval & Processing
Once approved, refunds are processed within 30-90 days on a case-by-case basis
Refund Timeline
Note: Refund processing times vary on a case-by-case basis depending on the nature of the request, inspection results, and payment method. Complex cases involving manufacturing defects may require extended processing time.
Important Notes
- No Unauthorized Returns: Items sent to TRUZT offices without prior approval will be declined and may not be returned to the sender.
- Repair First Policy: For manufacturing defects, TRUZT will first attempt to repair or replace faulty parts at no cost to you before processing refunds.
- Prototype Matching: If the delivered vehicle conforms precisely to presented samples or prototypes, you are not eligible for a refund unless a manufacturing defect exists.
- Policy Amendments: TRUZT reserves the right to amend this Refund Policy at any time without prior notice. Changes are effective immediately upon posting on our website.
Need to Request a Refund?
Contact our customer service team to start your refund request. We're here to help and will guide you through the process.